Test IMAP Connection Failing

ReyJ

Trying to configure the Email parser to create a ticket every time the email connected to IMAP receives a notification that requires a ticket to be made. It errors out every time and does not provide a detailed log so I cannot properly troubleshoot.
Heres the log:

Heres the settings in Gmail

Heres my SMTP config (not intended to be used in production)

Heres my IMAP config

Connection fails both with TLS and SSL on their respective ports. The email is just a typical google workspace connected to a domain. Thoughts?

wrongecho

Hey,

For some background:

How did you install ITFlow?
What OS and PHP Versions are you running?

To get some more useful logs, please try disabling cron_ticket_email_parser.php job and manually running the the php script to see any errors in real time.

ReyJ

wrongecho
Install Script on an Ubuntu 22.04 VM running in Hyper V and PHP 8.1.2

I'm not super familiar with PHP, is there any other method or location to properly get logs to troubleshoot besides the audit logs?

wrongecho

ReyJ

Disable the cron_ticket_email_parser.php Cron job (sudo crontab -l).

Wait a few minutes and then manually run the the script to see any errors in real time (php cron_ticket_email_parser.php).

ReyJ

php cron_ticket_email_parser.php

returns "Could not open input file: php cron_ticket_email_parser.php"

Also, my agents are suddenly not able to authenticate outside of the LAN that the server is on? Any login attempt outside of the same network the VM is hosted on returns "Incorrect username or password."

wrongecho

ReyJ

What directory were you in when you ran that command?

We haven't had any changes on our side that would affect remote logins. If you're using something like Cloudflare Access then that's very likely your issue.