Curious how everyone is handling No reply vendor emails. For example I'm sending alerts from a security tool that generates tickets that I need to take action on, doing this works fine but generates a lot of noise when the ticket opens and the No sender fires an error back. Just curious what everyone else is doing for alerts based tickets or if there's A way to disable ticket creation emails?
thanks all!
Hey,
There is a way to globally disable the new ticket / ticket closed notifications, but then clients don't get them either.
Settings > Notifications > Send clients general notification emails
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Personally, I've never had issues with no-reply addresses in any ticket system. Usually the new ticket notifications just get sinkholed by the sender (without an NDR response).
Thanks for the quick reply, normally I don’t either but added a new vendor and ended up in a ticket loop and figured I’d ask around.
Maybe a down the road feature request to disable it by client site.
Thanks!
