Best way to handle product alerts / noreply alert emails?

GrayGhost

Curious how everyone is handling No reply vendor emails. For example I'm sending alerts from a security tool that generates tickets that I need to take action on, doing this works fine but generates a lot of noise when the ticket opens and the No sender fires an error back. Just curious what everyone else is doing for alerts based tickets or if there's A way to disable ticket creation emails?

thanks all!

wrongecho

Hey,

There is a way to globally disable the new ticket / ticket closed notifications, but then clients don't get them either.

Settings > Notifications > Send clients general notification emails

Personally, I've never had issues with no-reply addresses in any ticket system. Usually the new ticket notifications just get sinkholed by the sender (without an NDR response).

GrayGhost

Thanks for the quick reply, normally I don’t either but added a new vendor and ended up in a ticket loop and figured I’d ask around.

Maybe a down the road feature request to disable it by client site.

Thanks!