Tickets auto refresh

opensourcefollower

Just wondering if is possible to reload the tickets section automatically or make them available as they are created by end users or others techs/users. All of that without having to completely refresh the page manually.

So far I used

but by doing the above while is doing the job i wanted I came across another issue.

when creating a new ticket it will (as the meta tag was told to do) also refresh losing the info that was filled.

does anyone have a better solution?

maybe to just reload the specific ticket frame or open the "new ticket" button on a separate page?

thanks in advance

aftechro

think is what you need is a function refresh div tickets, which will just refresh the content rather than have the entire page re-loading.

i`m using it in some parts of my systems

<script>

    // Function to update the div content

    function updateContent() {

        // Generate new content

        const newContent = \`<p>Tickets fetched at ${new Date().toLocaleTimeString()}</p>\`;

        // Update the div with the new content

        $('#contentDiv').html(newContent);

    }

    // Call the updateContent function every 60 seconds

    setInterval(updateContent, 60000); // 60000 milliseconds = 60 seconds

    // Optionally, call the function once immediately to load initial content

    $(document).ready(function() {

        updateContent();

    });

</script>


<div id="contentDiv">

    tickets section here

</div>

feel free and give it a try

opensourcefollower

aftechro

johnny

Would it be possible to include this in future updates?
I had <meta https-equiv="refresh" content=60; URL=website" working for some time but seems that after updates it refreshes with the new file.
i was not able to replicate @aftechro code while I'm sure it works i just couldn't make it work on my end. My knowledge is limited in the coding area.

Thank you all

johnny

We may create a dedicated tech dashboard for this that will auto refresh

someDude

Is it possible to have a notification for ticket updates with a refresh button?

On the client side I can't see a response either unless I refresh the page. It would be great if it worked like chat while logged in.

wrongecho

someDude

https://forum.itflow.org/d/108-feature-request-live-chat-channel/4

opensourcefollower

someDude

Just wanted to share maybe is useful for someone

is just a simple refresh button

insert the following code in the tickets.php file. Right after <div class='card-tools'>

CODE:

<i class="fas fa-sync-alt mr-2"></i>Refresh

</button>

Bigbug

opensourcefollower why not create a PR?

opensourcefollower

Bigbug

can you expand on it?

my none coding brain says "public relations" but I'm sure might be something else. Ill do some newbie research on my end tho.

johnny

This is neat

wrongecho

Feeling the need here to mention that most browsers also come with this button built in…🙃

opensourcefollower

wrongecho

It is!!…. also just F5 will do the trick but in my case its helpful for a receptionist. but again, it really is just simple button that might help someone.
I'm still trying to figure out so that it will do auto refresh but I'm still learning how to code.

Bigbug

opensourcefollower A pull request (PR) on GitHub is a proposal to merge changes from one branch into another branch. It's a way for developers to collaborate and review code changes before they're merged into the main codebase.

johnny

Thanks to @wrongecho we now have the ability to create custom php scripts

you or someone could create one that just shows open tickets and refreshes continuously

customer script must go into the /xcustom directory