Hello there,

I had installed itflow in my server, setup was successful. But when i try to add a new client, i can't see new client button. Please help

    iamsaranraj are all pages empty?

    Go to your-domain.com/admin_update.php and check if everything is up to date and looks like this

        wrongecho i installed with the mannual one, as i was running some other services on that vm.
        By the way that error was fixed. I got another error while adding a client.

        And the below is the error generated by the web server.

        2024/08/26 04:44:06 [error] 45710#45710: *2034 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught mysqli_sql_exception: Incorrect date value: '' for column 'domain_expire' at row 1 in /support.hostreps.in/post/client.php:85

        Stack trace:

        #0 /support.hostreps.in/post/client.php(85): mysqli_query()

        #1 /support.hostreps.in/post.php(31): require_once('...')

        #2 {main}

        thrown in /support.hostreps.in/post/client.php on line 85" while reading response header from upstream, client: 103.224.35.142, server: support.hostreps.in, request: "POST /post.php HTTP/1.1", upstream: "fastcgi://unix:/run/php/php8.3-fpm.sock:", host: "support.hostreps.in", referrer: "https://support.hostreps.in/clients.php"

            Bigbug

            Not all pages are empty. But as of now its showing, i did some tuning. But the update page throws some error.

              iamsaranraj

              It doesn't look like you've installed properly.

              Running nginx instead of Apache is fine but I bet that you're running MySQL instead of MariaDB based on the version number which is causing these errors.

              It also looks like you haven't got Git setup properly as there's no commit I'd. I assume you just copied the files instead of doing a git clone?

              -

              Did you actually follow the manual instructions from start to finish, or just selectively follow some bits?

                  wrongecho hello thanl you for your help, now i freshly installed via the script, all working fine,

                  but the emails are not relaying. i checked with smtp settings also

                  do have any idea on this

                      Emails are put into a queue and sent via a Cron script that should run every minute.

                      You can see the queue via Admin > Mail queue.

                      If they're taking too long to send perhaps the Cron script isn't running every minute, or there's an issue connecting. It'd be worth checking any output from the script (you might need to adjust the Cron entry to output to logger to be able to see this).

                      I got the test email and invoice which i sent forcefully. But reseting password is not working in client area

                        Please help us with the client adding and password management

                        wrongecho There is no emails in queue for password reset, i can see other than password reset like invoice and billing related. And also ticket responses are also not sending via email

                            By the way where is the option to set the password for the client. I cant find it under itflow. If password reset is the only option, the emails are not receiving. Checked with email queue also, no emails were queued.

                              iamsaranraj

                              I think for password reset emails to work the contact needs to a) have a valid email and b) have the local login type set (Logins default to disabled).

                              Are these both set?

                              -

                              On the ticket, are you definitely selecting a contact that has a valid email, and then clicking Public Reply & Email (it defaults to internal note) ?