Can't add new clients

iamsaranraj

Not all pages are empty. But as of now its showing, i did some tuning. But the update page throws some error.

wrongecho

It doesn't look like you've installed properly.

Running nginx instead of Apache is fine but I bet that you're running MySQL instead of MariaDB based on the version number which is causing these errors.

It also looks like you haven't got Git setup properly as there's no commit I'd. I assume you just copied the files instead of doing a git clone?

Did you actually follow the manual instructions from start to finish, or just selectively follow some bits?

iamsaranraj

wrongecho hello thanl you for your help, now i freshly installed via the script, all working fine,

but the emails are not relaying. i checked with smtp settings also

do have any idea on this

iamsaranraj

iamsaranraj emails are working, but the time taken to sent en email was too high

wrongecho

Emails are put into a queue and sent via a Cron script that should run every minute.

You can see the queue via Admin > Mail queue.

If they're taking too long to send perhaps the Cron script isn't running every minute, or there's an issue connecting. It'd be worth checking any output from the script (you might need to adjust the Cron entry to output to logger to be able to see this).

iamsaranraj

I got the test email and invoice which i sent forcefully. But reseting password is not working in client area

wrongecho

iamsaranraj

Is it only password reset emails for clients that don't send? I'm assuming they show up in the mail queue?

If so, I wonder if it's the leftover of this issue - https://forum.itflow.org/d/768-time-set-to-utc-on-mail-queue/31

iamsaranraj

Please help us with the client adding and password management

iamsaranraj

wrongecho There is no emails in queue for password reset, i can see other than password reset like invoice and billing related. And also ticket responses are also not sending via email

wrongecho

iamsaranraj

I think for password reset emails to work the contact needs to a) have a valid email and b) have the local login type set (Logins default to disabled).

Are these both set?

On the ticket, are you definitely selecting a contact that has a valid email, and then clicking Public Reply & Email (it defaults to internal note) ?

iamsaranraj

By the way where is the option to set the password for the client. I cant find it under itflow. If password reset is the only option, the emails are not receiving. Checked with email queue also, no emails were queued.

wrongecho

iamsaranraj

https://docs.itflow.org/contacts

iamsaranraj

wrongecho I think this will help, but unfortunately there is no contact page available

iamsaranraj

does it requires any additional configuration?

johnny

@iamsaranraj You need to click on a client from the clients page to reveal the client sidebar which will reveal contacts

iamsaranraj

johnny thank you jonny. Its working.