When creating a ticket, under the contact tab, you can assign a contact and there is a check box beneath that, for send email notification.
We're still very much in the soft phase of deploying ITFlow, and don't intend to email anything to clients, however, that option isn't ticked, but ticket related emails have definitely been sent to clients (all visible in the mail queue for example).
Is that the intended way not to send anything to the client (would still like the right contacts attached to the ticket, but not emailed) or is there another way to not send emails to clients, related to the ticket?
edit: Further to this, under Settings > Notifications, Send clients general notification emails is also unticked.