Change client on ticket

felix

When I forward a client email to the support email address the ticket is created under my own company's client entry. It would be ideal if we could change the client on the ticket to support this use.

wrongecho

We could definitely do this, but it would need a fail-safe like setting all existing replies to internal only or something?

felix

wrongecho I can only imagine the use case happening when the ticket is first created. Once there are replies to the ticket it is unlikely to need a change in client.

can only change clients if there are no replies OR
replies are changed to internal when changing clients

Either option would satisfy the feature, but the first one would be more limiting.

wrongecho

felix

I figured if we were going to add the feature, there's no point limiting it drastically to only appear if there are no replies. That's a good idea, but might possibly be confusing.

Gone with just changing replies to internal for now - https://github.com/itflow-org/itflow/pull/656