POLL - Online payment threshold/disable per invoice

magixnetworks

There are good arguements to both options. Although instead of just global I would personally prefer per customer limits with a global default if one is not set.

~$69 of gateway fees is spit in the ocean to a Fortune 500 company but it's alot to a lemonade stand. Alot of MSPs deal with both ends of the spectrum.

litechforce

wrongecho Be that as it may, you are losing money in the moment where smaller companies need to have a certain amount of funds available. I really think the invoices should have something like:

Base Amount: $1000.00$
$Processing Fee:$ $200

Total Amount $1200.00

Something like that, or even an option to pass the fees onto the client.

Bigbug

litechforce We have come FULL circle here 🙂

digibandit

Bigbug Truly

litechforce Could have a product item that is a discount, amount or percent, can talk to invoice to get total and discount towards that, would also show as an un-editable field in the normal discount window on the invoice edit option (odd place for that btw)

The flow would be to add the processing fee as a line item, as that is what you want to do, right?

litechforce

digibandit

Yes, add it as a line item.

kitking

wrongecho Adding a Global limit would be beneficial as a base setting because the needs would vary depending on the entity. However BOTH would be great as a per Invoice Override of the Custom Global Default could be good for clients that don't care. It mediates them both so you don't have to adjust the global every time you want to make a acceptation.

F1forPotato

Personally I think the best way to handle the issue is to go back to the "client pays fees" feature as that worked well and would solve this entire issue. It's perfectly clear and transparent, and I fail to see how this feature is shady or bad practice or what have you. Otherwise I would like to decide on a per invoice basis with the default set to OFF, that way I have an opportunity to add a line for the processing fee before the client has an opportunity to pay the invoice. I am NOT interested in paying the fee myself, and I am NOT interested in raising my prices to make up for it. As a result I currently have stripe integration disabled and only accept cards manually so that I am able to add the fee which is obviously more work for me.

litechforce

F1forPotato Agreed

wrongecho

Sorry, but I remain opposed to adding back "client pays fees", it's not a feature I want my name associated with (and never was), hence it not being an option for this poll.
You are, of course, welcome to maintain your own fork that has this feature (the old code is out there, somewhere in git history). You would probably want to disable Stripe in ITFlow but write your own custom page that does what you need.

Bigbug

wrongecho is it because it's illegal in the UK?

Do you know that stripe UK/EU processing fees are much cheaper at 1.5% vs. here in the good ol' US of A at ridiculous 2.9%?

digibandit

My Vote

Global threshold as the foundation, set it once, forget about it for 90% of use cases. Above that threshold, show the big obvious warning I mentioned before: "Hey, this $2,400 invoice = ~$69 in fees. Want to do bank transfer instead?"

Per-invoice override (checkbox to disable online payment entirely)
User-level permissions (my accountant scenario - they can view but not pay)
Line item fees (for those who want to pass costs through - basically the same as adding a line item manually and calling it "processing fee." It's a dick move, but I ain't gonna tell someone how to do business the right way)

The permission thing alone would solve a future headache for me.

please let me know if this needs to be a separate request, etc.

digibandit

Bigbug Buy now, pay later starts at 5.99% + C$0.30 lol

redrose-charlie

Here in the UK the customer are against the law to pass any of theses on to the customer, maybe other parts of the world its fine but this would get to confusing for @wrongecho to manage depending on what part of the world you are in.

Personally i say you would need to world to work out the what your card fee is and add it as a different product to the invoice.

We personally be using stripe in the portal but our accounting system we use free agent and we use Tyl by Natwest for our card payments.

wrongecho

redrose-charlie It is technically legal in the UK for strictly B2B (as I understand it). I'm more just morally against the concept.

The poll has now ended and a global limit idea won! This is probably what we'll go with and we can build on that as appropriate.

johnny

Typically the US is way behind in consumer laws. Typically the US will follow but will take them many years of people fighting.

Example Apple and the App Store and Apple IOS default apps wasnt a thing in the US but was in the UK now its a thing in the US.

redrose-charlie

johnny I agree 🙂 think if you can work out how to add a product to add a % to the invoice instead of forcing anyone to possible to pass the fees on. Some businesses like us don't mind the fees as it takes money of our tax bill.

redrose-charlie

I'm against it as well, when we build our quotes we always built in our costs defo for processing fees, even for bank transfer, direct debit.

Bigbug

Speaking of morality… do you know that in NY (at least) if you wanna pay a traffic/parking violation with a card there is a few dollars "Convenience fee"

Maybe we just do a "Convenience fee"?

johnny

Were working on the Threshold for next release

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