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  • calendar issue / itflow doesn't check IMAP for ticket replies.

tail -F /var/log/apache2/error.log

[Sat Nov 02 00:00:01.854682 2024] [core:notice] [pid 866562] AH00094: Command line: '/usr/sbin/apache2'

[Sat Nov 02 07:41:15.023459 2024] [php:error] [pid 677251] [client 10.0.50.5:46226] script '/var/www/itflow/phpinfo.php' not found or unable to stat

[Sat Nov 02 07:41:15.453048 2024] [php:error] [pid 677250] [client 10.0.50.5:46258] script '/var/www/itflow/php_info.php' not found or unable to stat

[Sat Nov 02 07:41:15.556472 2024] [php:error] [pid 677251] [client 10.0.50.5:46266] script '/var/www/itflow/info.php' not found or unable to stat

From itflow-org/itflow

d35880e6..eb70aba4 master -> origin/master

* [new branch] db-prune -> origin/db-prune

* [new branch] secure-message -> origin/secure-message

* [new branch] ticket-status-no-reply -> origin/ticket-status-no-reply

[Sat Nov 02 12:37:10.882512 2024] [php:warn] [pid 677248] [client 10.0.50.5:47988] PHP Warning: Undefined variable $comments in /var/www/itflow./post/admin_update.php on line 206, referer: https://itflow//admin_update.php

Okay. So whilst you're tailing the log, ignore everything until you open the calendar that doesn't work.

I did, nothing new was added here.
It works for every other client but 1

Working one:

Not working one

log while changing between clients:

Thanks. The fact it doesn't generate any logs is odd..

What happens if you go to the main calendar view and add an event for the client that way? Home > Calendar > New Event > Attendees > MRO

wrongecho changed the title to calendar issue / itflow doesn't check IMAP for ticket replies. .

I have to go out now for a job, when I got to the main menu and calendar, this is what I see

I have added 1 named SLA a few months back, it seems I can't delete it.
I will try to see more in a couple of hours that I will be back

5 days later

When I go the path you say, I only see the screen I have posted above.
Question, would it help if I make a new vm, clean, ubuntu 24.04.1 and clean install itflow and restore a backup there?

    abudabou

    It's difficult to understand how this is broken. This definitely happens for all users, different browsers, etc?

    Migrating to a new install is definitely an option that might help.

        Hey @abudabou see this thread

        seems like a similar issue from the post below, they increased their PHP Memory size limit and it fixed the issue, please try that and we'll see what happens. Also to verify it increased go to the debug page admin > debug this will tell you the current limit

        https://forum.itflow.org/d/743-php-memory-limit-override-calendar-disappears-paginate-calendar-monthes/17

          7 days later

          wrongecho I get this issue to only 1 client, all other clients it works.
          yes, it happens no matter what browser I use

            wrongecho yeah I did that but no effect, I reboot the LXC as well just in case.
            So I am making a new VM this time, ubuntu 24.04.1 and I will try to transfer it there.
            Does the install script include email parsing or do I need to install it extra?
            Right now all I did on the new vm is to fully update it and install qemu-guest-agent

                The install script will create the cron jobs for you

                abudabou

                Update your database.

                Install on the new instance via the script and then copy across the uploads folder. Import the database over the top. You'll have to adjust the Cron keys as the installer will generate a new Cron key that won't match your old database.