Hi, this is a suggestion I found that I would need at least in my installation and it might not be everyone's cup of tea.
Would it be possible to add on new ticket creation a few steps that the user has to take before opening ticket?
I will give an example: Someone complains about the system not running well and some windows programs say something about missing files or corrupted files.
This person tries to open up a ticket to me but I would like to this person to have a few tasks on his own and if this doesn't fixes the issue, to tick "yes, I have done those actions and the problem persists".
Run in CMD with admin rights "sfc /scannow" twice if it said it found corruption and it has fixed and then reboot the pc.
If the user doesn't have admin rights or have done those steps with no result, to allow ticket creation.
I know, silly stuff but this would help users do some easy troubleshooting themselves and save time. If the troubleshooting advices don't have an effect, then to proceed with the ticket creation.
I know wrongecho said this would be good for when itflow has KB 🙂
Kind regards to all