- Edited
It would be cool if we could select certain ticket templates to make them available in the client portal. Example, new user request
Client access to ticket templates
5 months later
Hello again,
Is it possible to allow our customers to use a ticket template we have made when they create a ticket from the client portal? I love the templates but it doesn't look like I can apply templates once they have raised a ticket.
Cheers!
Love the idea, Opened a task for tracking
Merged 2 posts from Ticket template - Customer.
Knew I'd seen this request before - merged 
Added a note that this should be configuable per template and default to being hidden from clients, as you'll no doubt have internal templates you don't want them seeing.