tasks do not execute automatically

wrongecho

I'm not seeing any actual output from the cron scripts there? It even says discarding output..

lukaszr

then what can I do to fix it?

lukaszr

Now when starting the task manually, it displayed:

hd@hd:~$ php /var/www/hd.XXXX.pl/scripts/cron_ticket_email_parser.php
PHP Warning: mkdir(): No such file or directory in /var/www/hd.***.pl/functions.php on line 246
PHP Warning: file_put_contents(../uploads/tmp/processed-eml-EMeCQJejKj50VhLA2dikRWimO5KRIL58wAQ3mywg3yRi4RhcjBhqD5m4suaApZYMYa8xvE7Zmrs1iyCwdU7UUtLsiqtqgemHsPQ0pg4wlnGKKJT4PKbe7uZ7Irdc46Y7RcglyKke6uzF4nb2JVh7uWNvbPnQJcNDK8e4l7hFDA6UWEjuAEEJjfQ5AvCLaScR9qgu9xWn.eml): Failed to open stream: No such file or directory in /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php on line 409
PHP Warning: mkdir(): No such file or directory in /var/www/hd.***.pl/functions.php on line 246
PHP Warning: mkdir(): No such file or directory in /var/www/hd.***.pl/functions.php on line 246
PHP Warning: rename(../uploads/tmp/processed-eml-EMeCQJejKj50VhLA2dikRWimO5KRIL58wAQ3mywg3yRi4RhcjBhqD5m4suaApZYMYa8xvE7Zmrs1iyCwdU7UUtLsiqtqgemHsPQ0pg4wlnGKKJT4PKbe7uZ7Irdc46Y7RcglyKke6uzF4nb2JVh7uWNvbPnQJcNDK8e4l7hFDA6UWEjuAEEJjfQ5AvCLaScR9qgu9xWn.eml,../uploads/tickets/59//processed-eml-EMeCQJejKj50VhLA2dikRWimO5KRIL58wAQ3mywg3yRi4RhcjBhqD5m4suaApZYMYa8xvE7Zmrs1iyCwdU7UUtLsiqtqgemHsPQ0pg4wlnGKKJT4PKbe7uZ7Irdc46Y7RcglyKke6uzF4nb2JVh7uWNvbPnQJcNDK8e4l7hFDA6UWEjuAEEJjfQ5AvCLaScR9qgu9xWn.eml): No such file or directory in /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php on line 123
Lock File Path: /tmp/itflow_email_parser_1DLazRz5pBeuKa0LHFiBm92gO1UVepGC.lock
Processed Emails into tickets: 2
Unprocessed Emails: 0

wrongecho

These seem like two separate problems:

Cron is seemingly not running your script
There are some issues saving the original email

If you remove all lines in /etc/cron.d/itflow (or temporarily move the file elsewhere), do you no longer see anything new in syslog about cron running ITFlow?

lukaszr

After moving /etc/cron.d/itflow to another location, syslog:

2025-03-07T12:25:01.097387+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T12:25:01.098128+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T12:25:01.098223+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T12:25:01.098307+01:00 hd cron[31866]: (*system*itflow) INSECURE MODE (group/other writable) (/etc/cron.d/itflow)
2025-03-07T12:25:01.098391+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T12:25:01.098477+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T12:25:01.107216+01:00 hd CRON[55904]: (root) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_mail_queue.php)
2025-03-07T12:25:01.109673+01:00 hd CRON[55905]: (root) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php)
2025-03-07T12:25:01.109877+01:00 hd CRON[55899]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:25:01.109943+01:00 hd CRON[55900]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:25:01.112550+01:00 hd CRON[55906]: (hd) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php)
2025-03-07T12:25:01.113817+01:00 hd CRON[55907]: (hd) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron.php)
2025-03-07T12:25:01.114428+01:00 hd CRON[55908]: (hd) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_mail_queue.php)
2025-03-07T12:25:01.114483+01:00 hd CRON[55902]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:25:01.116469+01:00 hd CRON[55901]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:25:01.116557+01:00 hd CRON[55903]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:25:47.857973+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59356 PROTO=2
2025-03-07T12:25:47.858005+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59356 PROTO=2
2025-03-07T12:25:51.406638+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:fb:88:c9:b3:bb:86:83:08:00 SRC=172.15.1.108 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=45956 PROTO=2
2025-03-07T12:26:01.118320+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T12:26:01.119268+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T12:26:01.119412+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T12:26:01.119496+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T12:26:01.119596+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T12:26:01.127768+01:00 hd CRON[55926]: (root) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php)
2025-03-07T12:26:01.129862+01:00 hd CRON[55925]: (root) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_mail_queue.php)
2025-03-07T12:26:01.130207+01:00 hd CRON[55921]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:26:01.130340+01:00 hd CRON[55920]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:26:01.131070+01:00 hd CRON[55927]: (hd) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php)
2025-03-07T12:26:01.133326+01:00 hd CRON[55928]: (hd) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_mail_queue.php)
2025-03-07T12:26:01.133428+01:00 hd CRON[55923]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:26:01.133822+01:00 hd CRON[55929]: (hd) CMD (www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron.php)
2025-03-07T12:26:01.135621+01:00 hd CRON[55924]: (CRON) info (No MTA installed, discarding output)
2025-03-07T12:26:01.135671+01:00 hd CRON[55922]: (CRON) info (No MTA installed, discarding output)

wrongecho

So it looks like cron is still running the ITFlow scripts, meaning your cron definitions are probably in crontab -l instead?

lukaszr

I removed the entries for itflow from crontab

syslog now:

2025-03-07T12:37:06.208356+01:00 hd crontab[56113]: (root) REPLACE (root)
2025-03-07T12:37:06.208945+01:00 hd crontab[56113]: (root) END EDIT (root)
2025-03-07T12:37:11.851566+01:00 hd crontab[56134]: (hd) LIST (hd)
2025-03-07T12:37:20.770134+01:00 hd crontab[56139]: (hd) BEGIN EDIT (hd)
2025-03-07T12:37:44.275419+01:00 hd crontab[56139]: (hd) REPLACE (hd)
2025-03-07T12:37:44.276043+01:00 hd crontab[56139]: (hd) END EDIT (hd)
2025-03-07T12:37:47.479761+01:00 hd crontab[56152]: (hd) LIST (hd)
2025-03-07T12:37:55.201814+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59428 PROTO=2
2025-03-07T12:37:55.201840+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59428 PROTO=2
2025-03-07T12:37:55.425091+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:fb:00:15:5d:01:81:42:08:00 SRC=172.15.1.133 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=0 DF PROTO=2
2025-03-07T12:38:01.362225+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T12:38:01.362665+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T12:38:01.362769+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T12:38:01.362863+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T12:38:01.362953+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T12:38:01.363035+01:00 hd cron[31866]: (root) RELOAD (crontabs/root)
2025-03-07T12:38:01.363125+01:00 hd cron[31866]: (hd) RELOAD (crontabs/hd)

wrongecho

Great, so I would add them back in just one location (cron.d or crontab -l, as that actually seemed to work) with the /scripts/ path & logger and you should get something more helpful.

lukaszr

I restored itflow to /etc/cron.d, in the itflow file I have:

0 2 * * * www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron.php |logger -t itflow-email-parser
* * * * * www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php |logger -t itflow-email-parser |logger -t itflow-email-parser
* * * * * www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_mail_queue.php |logger -t itflow-email-parser |logger -t itflow-email-parser
0 3 * * * www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_domain_refresher.php |logger -t itflow-email-parser
0 4 * * * www-data /usr/bin/php /var/www/hd.***.pl/scripts/cron_certificate_refresher.php |logger -t itflow-email-parser

syslog after restoring the itflow file:

2025-03-07T12:45:01.366505+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T12:45:01.367224+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T12:45:01.367346+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T12:45:01.367431+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T12:45:01.367519+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T12:46:00.190669+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59477 PROTO=2
2025-03-07T12:46:00.190697+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59477 PROTO=2
2025-03-07T12:46:00.430637+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:fb:00:15:5d:01:81:0b:08:00 SRC=172.15.1.121 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=34477 PROTO=2
2025-03-07T12:46:01.367100+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T12:46:01.367793+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T12:46:01.367890+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T12:46:01.367987+01:00 hd cron[31866]: (*system*itflow) WRONG FILE OWNER (/etc/cron.d/itflow)
2025-03-07T12:46:01.368090+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T12:46:01.368178+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T12:47:00.791847+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59483 PROTO=2
2025-03-07T12:47:00.791879+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59483 PROTO=2
2025-03-07T12:47:01.285194+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:fb:00:15:5d:01:81:4c:08:00 SRC=172.15.1.51 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=15395 PROTO=2
2025-03-07T12:47:01.367799+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T12:47:01.368422+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T12:47:01.368515+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T12:47:01.368648+01:00 hd cron[31866]: (*system*itflow) WRONG FILE OWNER (/etc/cron.d/itflow)
2025-03-07T12:47:01.368728+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T12:47:01.368823+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)

wrongecho

Okay, so you'll likely need to use chmod to fix the INSECURE MODE errors then. I think it wants permissions of 600.

lukaszr

set permissions for /etc/cron.d/itflow or for all files in /etc/cron.d?

at the moment i have permissions set to 777 for /etc/cron.d

wrongecho

lukaszr We only need to care about /etc/cron.d/itflow

lukaszr

After setting the permissions to 600, logsys:

2025-03-07T14:04:50.312643+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:fb:bc:24:11:ed:f6:6a:08:00 SRC=172.15.1.115 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=42833 PROTO=2
2025-03-07T14:05:01.438370+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T14:05:01.439199+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T14:05:01.439301+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T14:05:01.439387+01:00 hd cron[31866]: (*system*itflow) WRONG FILE OWNER (/etc/cron.d/itflow)
2025-03-07T14:05:01.439481+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T14:05:01.439592+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T14:05:48.693908+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59955 PROTO=2
2025-03-07T14:05:48.693945+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59955 PROTO=2
2025-03-07T14:05:51.813213+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:fb:bc:24:11:ed:f6:6a:08:00 SRC=172.15.1.115 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=42834 PROTO=2
2025-03-07T14:06:01.439076+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T14:06:01.439832+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T14:06:01.439944+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T14:06:01.440038+01:00 hd cron[31866]: (*system*itflow) WRONG FILE OWNER (/etc/cron.d/itflow)
2025-03-07T14:06:01.440130+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T14:06:01.440225+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T14:06:49.345304+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59961 PROTO=2
2025-03-07T14:06:49.345341+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=59961 PROTO=2
2025-03-07T14:06:49.637372+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:fb:00:15:5d:01:81:07:08:00 SRC=172.15.1.36 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=944 PROTO=2
2025-03-07T14:07:01.439732+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T14:07:01.440469+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T14:07:01.440589+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T14:07:01.440682+01:00 hd cron[31866]: (*system*itflow) WRONG FILE OWNER (/etc/cron.d/itflow)
2025-03-07T14:07:01.440779+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T14:07:01.440866+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)

wrongecho

2025-03-07T14:07:01.440682+01:00 hd cron[31866]: (*system*itflow) WRONG FILE OWNER (/etc/cron.d/itflow)

The file probably needs to be owned by root too?

lukaszr

syslog after changing owner to root

2025-03-07T14:33:01.933824+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T14:33:01.935960+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T14:33:01.936069+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T14:33:01.936155+01:00 hd cron[31866]: (*system*itflow) RELOAD (/etc/cron.d/itflow)
2025-03-07T14:33:01.936246+01:00 hd cron[31866]: (*system*itflow) ERROR (Missing newline before EOF, this crontab file will be ignored)
2025-03-07T14:33:01.936335+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T14:33:01.936426+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T14:33:01.946635+01:00 hd CRON[58019]: (hd) CMD (php /var/www/hd.xxxx.pl/scripts/cron_ticket_email_parser.php)
2025-03-07T14:33:02.060664+01:00 hd CRON[58018]: (CRON) info (No MTA installed, discarding output)
2025-03-07T14:33:05.596325+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=60119 PROTO=2
2025-03-07T14:33:05.596361+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:01:f4:e2:c6:c9:80:6c:08:00 SRC=172.15.1.17 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=60119 PROTO=2
2025-03-07T14:33:10.829471+01:00 hd kernel: [UFW BLOCK] IN=eth0 OUT= MAC=01:00:5e:00:00:fb:bc:24:11:ed:f6:6a:08:00 SRC=172.15.1.115 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=42871 PROTO=2

wrongecho

CMD (php /var/www/hd.xxxx.pl/scripts/cron_ticket_email_parser.php)

Looks like the permissions are better and its running the script now, but still not with logger.

wrongecho

2025-03-07T14:33:01.936246+01:00 hd cron[31866]: (*system*itflow) ERROR (Missing newline before EOF, this crontab file will be ignored)

Adding a blank line to the end of the file may also be helpful

lukaszr

I added a blank line at the end

syslog:
2025-03-07T14:44:01.454862+01:00 hd cron[31866]: (*system*sysstat) INSECURE MODE (group/other writable) (/etc/cron.d/sysstat)
2025-03-07T14:44:01.455113+01:00 hd cron[31866]: (*system*e2scrub_all) INSECURE MODE (group/other writable) (/etc/cron.d/e2scrub_all)
2025-03-07T14:44:01.455262+01:00 hd cron[31866]: (*system*certbot) INSECURE MODE (group/other writable) (/etc/cron.d/certbot)
2025-03-07T14:44:01.455314+01:00 hd cron[31866]: (*system*itflow) RELOAD (/etc/cron.d/itflow)
2025-03-07T14:44:01.455365+01:00 hd cron[31866]: (*system*anacron) INSECURE MODE (group/other writable) (/etc/cron.d/anacron)
2025-03-07T14:44:01.455419+01:00 hd cron[31866]: (*system*php) INSECURE MODE (group/other writable) (/etc/cron.d/php)
2025-03-07T14:44:01.467295+01:00 hd CRON[58197]: (www-data) CMD (/usr/bin/php /var/www/hd.***.pl/scripts/cron_mail_queue.php |logger -t itflow-email-parser |logger -t itflow-email-parser^M)
2025-03-07T14:44:01.467707+01:00 hd CRON[58196]: (hd) CMD (php /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php)
2025-03-07T14:44:01.469557+01:00 hd CRON[58199]: (www-data) CMD (/usr/bin/php /var/www/hd.***.pl/scripts/cron_ticket_email_parser.php |logger -t itflow-email-parser |logger -t itflow-email-parser^M)
2025-03-07T14:44:01.506198+01:00 hd itflow-email-parser: Script is already running. Exiting.
2025-03-07T14:44:01.570019+01:00 hd CRON[58195]: (CRON) info (No MTA installed, discarding output)

wrongecho

/usr/bin/php /var/www/hd.xxxx.pl/scripts/cron_mail_queue.php |logger -t itflow-email-parser |logger -t itflow-email-parser^M)

Probably don't need to be sending it to logger twice, but other than that it looks like it's running? Is there still nothing in the app debug log?

lukaszr

now works create tickets from emails and send replies to users

thank you very much CI for your help 🙂