Hi all,

New IT Flow user here.

Just setting up an environment and want to of course make use of the email function within the application.

Going to be using Amazon SES for the moment, which we have already got set up for other services as it works pretty well using basic authentication.

I have it all configured properly (I believe) under admin_settings_mail.php however any email sent (either as a test or a genuine alert) sits in the mail queue with 0 attempts?

  • Hello,

    You will need to troubleshoot why the cron job in scripts/cron_mail_queue.php isn't working properly. If you installed via the script, the cron job should have been added for you. If you manually installed, then you'll need to add the cron job per https://docs.itflow.org/cron

    To troubleshoot the job, you can tell it to output to logger (| logger -t itflow-mailcron) or remove it from cron and manually run the script as www-data.

    It sounds as though the job isn't even running, as the attempts should be increasing.

Hello,

You will need to troubleshoot why the cron job in scripts/cron_mail_queue.php isn't working properly. If you installed via the script, the cron job should have been added for you. If you manually installed, then you'll need to add the cron job per https://docs.itflow.org/cron

To troubleshoot the job, you can tell it to output to logger (| logger -t itflow-mailcron) or remove it from cron and manually run the script as www-data.

It sounds as though the job isn't even running, as the attempts should be increasing.

    Hi there,

    Great product! I launched our site and encountered the same issue. I verified our google smtp settings, and they appear to be correct. I suspect my problem might be due to a misconfigured cron job. I'm unsure if I placed the jobs in the correct file.

    I edited the crontab file located at /etc/crontab.

    The /etc/cron.d directory does not list Itflow as per the instructions. Should I create a file in this directory and add the cron jobs there?

    thanks again

      @HH-PicazoSol

      Please start your own thread. The original poster has resolved their issue and will now be getting emails they don't want with details of yours.