Ticket agent assignment / after update to 25.03.2

lukaszr

Hi, after upgrading to version 25.03.2 I can't assign a person to a ticket, I get HTTP ERROR 500

ITFlow release version 25.03.2
Current DB Version 2.1.2

wrongecho

Hello,

This has been fixed in develop and will be in the next maintenance release. We've found a few bugs so are working on fixing as many of them as possible for the next small update.

QLVR-IT

How can we work around this issue for the time being?

Thanks in advance.

wrongecho

QLVR-IT I'm not sure to be honest. There were some pretty big changes to the users table that has caused all the ways of assigning a ticket to break. If you can't wait it out, the only other thing I can suggest for now is to rollback the update.

*Edit: Alternatively you can run the develop branch, but I can't really recommend that for a production system.

QLVR-IT

wrongecho

For now we are changing the assignment with a query in de tickets table 😉

UPDATE tickets SET ticket_assigned_to = <assigny> WHERE ticket_id = <ticketId>;

wrongecho

QLVR-IT Ah okay. If you're comfortable doing stuff like that then pull down this: itflow-org/itflowe92f2f7 as /var/www/itflow/post/user/ticket.php

You'll have to delete the file again before git will let you update, but I think it'll get you going.

QLVR-IT

Thanks.

I updated the file and now it works.

johnny

We just released a hot fix that fixes these issues:

https://forum.itflow.org/d/1703-25033-hotfix-release