Client access to ticket templates

someDude

It would be cool if we could select certain ticket templates to make them available in the client portal. Example, new user request

dhjdog

Hello again,

Is it possible to allow our customers to use a ticket template we have made when they create a ticket from the client portal? I love the templates but it doesn't look like I can apply templates once they have raised a ticket.

Cheers!

johnny

Love the idea, Opened a task for tracking

https://tasks.dev.itflow.org/task_details.php?task_id=124

wrongecho

Knew I'd seen this request before - merged 🙂

Added a note that this should be configuable per template and default to being hidden from clients, as you'll no doubt have internal templates you don't want them seeing.

dhjdog

wrongecho thank you!

dhjdog

Hey all, I was just looking for an update as to the ability for customers to select a template when they create a ticket.

rsawyer

Kinda related, maybe not, What if there were task templates, that a tech could select for a ticket? So you have a default template for all client submitted tickets, then if a tech see's its for a user on-boarding, they select the task template and your defined list of steps to on-board a new user are there and no step gets forgotten.

johnny

I agree will work on this for maybe next release, as @wrongecho said we will need to add an extra field to ticket templates

I think the field we should create is ticket_template_client_visible