litechforce Hello, I have a few clients that setup the Autopay feature, but it is not actually auto-paying. I am not seeing any error messages in logs. Can anyone help point me in the right direction on where to look?
wrongecho Hey @litechforce Do you see those customers in Admin Settings > Payment/Stripe Clients. They should have both a Stripe ID and a payment method. Have you configured the recurring invoices to have a recurring payment method of type Stripe?
litechforce wrongecho Hi - They have the button in their client portal for automatic payments. Under Admin Settings > Payment/Stripe Clients, they do have a stripe ID and payment id. As for your last question, where does one configure that?
wrongecho Sounds like they are indeed setup with a saved payment method, so you're probably just missing the configuration on recurring invoices for them to be billed against Stripe.
litechforce Thank you for this! I did not have that set. Now that I have it set, will it attempt to capture past due payments?
wrongecho litechforce You're welcome! It won't capture any past invoices as the payment is taken right after the invoice is created via Cron. There is a button on each invoice that allows you to manually charge the saved card though.
