Cron Jobs Not working

hvmoyo

Good day

I have installed ITflow on my shared hosting cPanel successfully, setup my email to ticket as per https://docs.itflow.org/ticket_email_parse#email_ticketing but I am still unable to create ticket from email. I am creating tickets from an email address that matches the client. I used the same email account imap/smtp details on https://mydomain.com/support/settings_mail.php and on https://mydomain/support/settings_company.php

I have tested the details on the https://mydomain.com/support/settings_mail.php using "Test Email Sending" and "Test Email Receiving" and it works.

Please assist.

hvmoyo

Good day

Also, here is how the cron jobs were setup on the cPanel on my shared hosting service.

***** /home/uphnduuu/mydomain.com/html/support/cron_ticket_email_parser.php [Cron Key] > /dev/null 2> & 1

*0*** /home/uphnduuu/mydomain.com/html/support/cron.php [Cron Key] > /dev/null 2> & 1

johnny

hvmoyo Im guessing you replaced [Cron Key] with your actual cron key from Settings > Alerts > Cron Key?

hvmoyo

johnny

Hi Jonny that is correct.

wrongecho

Sounds like a cPanel Cron issue. Are you getting confirmation in the logs that the normal cron is running daily at 2/3 AM?

hvmoyo

wrongecho

Good day

Do I need to set both cron jobs below to run between 2/3am daily?

cron_ticket_email_parser.php
cron.php

I Will request my host to send me the cron job logs and then send them through for your perusal.

johnny

I just noticed this you need to put the command php before script path like this

***** php /home/uphnduuu/mydomain.com/html/support/cron_ticket_email_parser.php [Cron Key] > /dev/null 2> & 1

*0*** php /home/uphnduuu/mydomain.com/html/support/cron.php [Cron Key] > /dev/null 2> & 1

wrongecho

@hvmoyo

Cron.php is the "everything" script that needs to run daily at 2/3 AM.

The ticket email parser just does tickets, so needs to run every minute/few mins.

I just wanted to check if either of them are running successfully to work out whether this is an issue with the Cron job running at all (which it sounds like), or specifically an issue with the email parser.

Note that you can check if Cron is running in Settings > Audit Logs, but logs from cPanel work too!

hvmoyo

wrongecho Thank you. adding php a the beginning of the script got it to work. Thank you so much for your help. I am busy testing the system now.

johnny

@hvmoyo that is fantastic. We are open to your feedback during testing, but please create a new forum thread for this. Thanks for checking out ITFlow.