Feature Request: Multiple assets on a ticket

JosephWithCOR

Example: Rebuilding a domain-connected workstation. Ticket has customer, asset, and notes.

I need to reset the workstation computer account on the DC to rejoin. I currently have to create another ticket to track the work and have no ability to tie the two tickets.

johnny

Great idea @JosephWithCOR Perhaps the following workflow could be considered:

Initiate a Ticket: Designate the DC Controller as the asset, with the option to specify it as a parent ticket.
Generate Individual Workstation Tickets: Each workstation will have its own ticket, and during ticket creation, there will be an opportunity to link it to a Parent Ticket by providing the Parent ticket number.
Ticket Overview: The ticket listing will clearly indicate which tickets are Parents and which are children. For child tickets, the associated Parent ticket number will be displayed.
Closing Parent Tickets: When closing a parent ticket, all child tickets linked to it will also be automatically closed.

wrongecho

We definitely need the ability to do one ticket to many asset relationships in the future. This will be especially useful if we ever add problems and changes.

wrongecho

Roadmap: itflow-org/itflow637

msaville

Can the ability to add multiple assets to a single ticket be added ?

We run quick-books updates on behalf of some of our clients and would like to add all the assets the update should be applied to in this case.

athornfam2

Would like this feature as well so we can get into problem and change management on this platform.

JosephWithCOR

@athornfam2 to get into change management (we do) you would also have to be able to bulk create tickets

https://forum.itflow.org/d/749-bulk-add-tickets-based-on-template

johnny

Great news ahead! We just added the ability to bulk create tickets for each selected asset in the assets section.

The Asset name will be automatically prepended to the subject line.

itflow-org/itflow134f4f9