Refund Paid Invoice

digibandit

How do i refund a paid invoice (regardless of payment method?)

also maybe this: https://forum.itflow.org/d/1437-how-to-issue-a-refund

wrongecho

The "delete the payment" still applies, but it doesn't refund Stripe payments.

johnny

hmm i think for accounting perspective you have to show the transactions. Deleting would be permanent and make the transaction go poof like your hiding money or something. We don't do any refunds but id be interested on how it should be handled currently and what other people are actually doing.

I would think you could expense it but then thats not right because it shows an expense and that could affect both the msp's and client's taxation.

I'm thinking the most logical way is to do it in the invoice as a line item labeled refund with a negative number then refund the stripe payment using the stripe portal if that was the way it was paid. This way there is a paper trail and it doesnt look like your doing some funny business from accountants perspective.

digibandit

johnny Yeah, I 100% need to have refunded/canceled invoices and payments to say on the system as if it happened I need a report to back it up.

I'd leave the refunding process up to the individual for now, but having the invoice/payment have a canceled and refunded status option. It stays there, but just for reference. Maybe the payment can have an additional field for the refund id/number?

Maybe a refund triggers a negative balance invoice that has its own negative balance payment so everything works out, all associated with the originals to keep everything organized.

litechforce

You can do a refund programmatically from Stripe.

https://docs.stripe.com/api/refunds

Devs - is this something we could have in a near future release? I would think it is critical and essential that if the system can accept payments that it can refund them as well. Just my 2 cents!

Thank you so much for your hard work!!