TL;DR: Tags work great on clients, contacts, locations, and credentials.
Could we copy that system to tickets, invoices, assets, products, and everything else?
What We Have Now
Tags currently work on 4 things:
Clients
Contacts
Locations
Credentials
You can create custom tags, assign colors and filter by them
The Problem
Looking through the forum, tons of requests are asking for the same thing in different ways:
Ticket categories/queues (30 replies)
Multiple techs on tickets (76 replies)
Inventory organization (25 replies)
Service contract types (7 replies)
Asset grouping
Invoice line item sections
Custom statuses, custom categories, custom everything
They want: flexible, user-defined categorization that filters and reports.
That's what tags (can) do!
The Solution
Add tags to everything:
Tickets (tag with tech names, projects, priorities)
Invoices/Quotes (tag line items, payment types)
Assets (tag with locations, groups, types)
Products (tag for bundles, categories)
Services (tag with contract types)
Projects (tag with departments, phases)
Documents, Domains, Certificates, Networks, Software, Vendors, Tasks
Real Examples
"I need multiple techs on a ticket"
→ Tag ticket: @john, @sarah, @mike
"I need to group my rack equipment"
→ Tag assets: rack-03, shelf-2, datacenter-A
"I need ticket queues"
→ Tag tickets: support, projects, urgent, waiting-parts
"I need to track warranty types"
→ Tag assets: 3yr-warranty, extended, doa
"I need to organize products into bundles"
→ Tag products: office-starter, remote-worker, executive