potential ticket task improvements

digibandit

enter task time at the same time as entering the title
add description that upon being checked off creates a comment same as it does now
select a task from beside the ticket timer to associate that time towards a task, is only added to the ticket when that task is checked as completed, shows a ticket task line item on the ticket invoice for detailed reporting.

johnny

digibandit I like this I think it would be also pretty neat and to add to it allow additonal open tasks to be selected as well im not sure how you would distribute the time though if multiple were selected

Project2231

I would also like that if we create a recurring ticket to have a list of tasks to check off in a particular order.

i.e.

The ticket would be to Restart Server A

Tasks would include

A. Verify shared files are disconnected

B. Verify remote clients are logged off and not just disconnected.

C. Verify Backup is in place

D. Restart Server

E. Log back into Server

F. Verify critical services started.

At each check box have the option for a note. i.e. if someone were still logged in you could notate that John Doe was forcibly logged off and that would get attached to the ticket.

digibandit

Project2231 Checkout https://forum.itflow.org/d/1192-ticket-template-create-task-wont-do-anything

digibandit

johnny in that case, I would actually encourage the technician to enter the time per task then have the comment/time count be a total of those.