ticket parser error

someDude

25.11.1

PHP Fatal error: Uncaught TypeError: property_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /var/www/domain.com/cron/ticket_email_parser.php:668

Stack trace:

#0 /var/www/domain.com/cron/ticket_email_parser.php(668): property_exists()

#1 {main}

thrown in /var/www/Domain.com/cron/ticket_email_parser.php on line 668

wrongecho

Hello,

Were you running 25.11 without issues, having just updated now, or is this a straight upgrade from an older version?

Are you seeing this over and over or just once?

This is related to an error in catching the exception when the mail parser fails to move a message to the itflow inbox folder.

someDude

wrongecho

Can't say. It seems to be working correctly, but when I run it manually i see the error

johnny

Can you verify if you have an itflow folder in your mailbox?

someDude

Yes. Nothing ever ends up there

wrongecho

someDude

Ever as in, used to but doesn't now? Or never did?

someDude

wrongecho

never did

wrongecho

Okay, so likely not related to anything in the maintenance release.

Is there anything in the ITFlow logs themselves for Cron-Email-Parser?