Can't email From Ticket Notes and Quotes/Invoices

cthompson

I’ve successfully configured our server to use Microsoft OAuth and things are mostly working:

I can send and receive emails using the Email Contact function.
Incoming emails are creating/updating tickets properly.

However, I’m running into two issues:

Quotes/Proposals:
When I try to send a quote/proposal, the Send button is disabled. The only option I get is “Mark as sent”—I can’t actually click Send.
Ticket Public Comment & Email:
Inside tickets, the Public Comment & Email function doesn’t seem to work either. No emails are being sent from there.

Is there an additional setting I’m missing—either in ITFlow itself or related to the Microsoft OAuth configuration—that specifically affects quotes/proposals and ticket email replies?

Any guidance or screenshots of a working configuration would be greatly appreciated.

wrongecho

Hello,

If these features work when you have this set to standard SMTP then it's going to be the oauth implementation. It's not quite complete.

Otherwise I would check your contacts have a valid email and you have the "email from" set correctly in admin settings.

davysprocket

wrongecho I can't even get standard SMTP to work anymore with SMTP2go after the update. Do my domain DNS records need to have an MX record for SMTP2go to work?

cthompson

Thank you,

The SMTP setup you mentioned is working well as a temporary workaround. Right now I have all our Office 365 mail being forwarded into a cPanel mailbox, and ITFlow is connected using standard IMAP/SMTP. ITFlow is sending out using our Office 365 “send as” domain, so everything looks correct to the end user until OAuth is fully in place.

Just have to update DKIM/SPF records. To make sure send as emails are not being flagged as spam/spoofed.

cthompson

Well I ended up with a complication. We use Proofpoint email security and it doesn't like having the forwarding rules. It will not accept inbound emails with this setup.

wrongecho

cthompson

I'd recommend reaching out to their support, or failing that, how about a subdomain?

wrongecho

davysprocket

Your other thread regarding invoices not sending will likely also fix your mail issue. We updated all the cron paths, which you'd see both from the update notes and the giant banner above.

Please continue this conversation in your own thread. OPs issue is not related to yours.

cthompson

We created a connector in our office 365 to bypass our outbound Proofpoint email relay and go directly to our SMTP service mailbox. This has fixed inbound and outbound email flow for us, while Oauth is getting developed.