Ticket Category and Custom Statuses

johnny

Hi @psiiota custom statuses will be coming this week, this shouldnt be too difficult to add, this will come along with custom Asset Types as well

johnny

Im going to use the categories tables for the custom asset types and ticket statuses this way we can define the colors as well. The Basic Ticket status's will be kept static.

psiiota

I wrote a function for the ticket statuses and colors in v0.1.8.5, lets incorporate that into this.

johnny

I seen that and deff am going to go that route for efficiency purposes we would have to merge your latest pull request in first before we make the changes

psiiota

Ready to roll in 🙂

johnny

Kindly remain patient with us as we work through the ticket statuses. We've had to backtrack slightly to ensure progress in the right direction. We're implementing a significant overhaul to improve the customer ticket status system. This process may take a bit longer, but we're committed to getting it right to avoid complications in the future.

smileglobal

johnny

How is the ticket status update coming along? We were using the "pending-vendor" status for stuff ready to bill or QA, but now that we are down to just Open/on-Hold, it is starting to impact our workflows a bit. We are currently doing our billing through another system, so the ticket statuses will be a huge help and time-saver for us. Not trying to be the "squeaky wheel", just circling back to see how things are progressing. Appreciate all that you guys are doing!

wrongecho

Whilst PRs are appreciated, please remember that branches are free. You don't need to bundle things into huge PRs. Smaller, distinct, function-based PRs are easier to review and quicker to merge.

johnny

@wrongecho I agree we really need to stick with smaller PRs with screenshots and if its a new function or feature documentation should be implemented so the new function can be used properly

wrongecho

smileglobal

Hey all!

I'm pleased to share that this is something I've been looking at this weekend however it's not quite ready yet.

The core concept of this seems fairly simple however we have extensively used logic like "status is open" or "status is closed" across the app. This also needs to be adjusted to work with custom statuses.

smileglobal

wrongecho

Thank you for the update! I appreciate all of your efforts to implement this. Keep up the good work, fellas!

wrongecho

Just for the benefit of anyone following this thread, custom statuses were added a little while ago (itflow-org/itflow925).

We still haven't added categories yet.

wrongecho

I've raised a PR to add initial support for ticket categories. Very basic at the moment, but we'll build this out as/if required.

itflow-org/itflow965

« Previous Page