@johnny I am not 100% sure if this is a bug or I am just overlooking something. I have been testing the ticketing and if I click the Not Assigned link in the tickets view, I get a list of users of the system but I also get others that are not. If i open the ticket and click the assign drop down i get the only users in the system which is correct. Can you tell me if this is a bug or where is it getting these entries? Had to laugh, because one of the entries for selection is my wifes name and I know she is not in the portal at all, can you help me troubleshoot this?
Possible Bug in Assign to
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Hi, smcs
I assume I mentioned the same issue here. am I right?
My scenario: I have only 2 current users, one is the "Administrator" account and other one is a "Test" user which is disabled. but somehow my name actually shows up only there - the "Not Assigned" link outside the ticket - twice, and not in the ticket.
(first I thought that they were archived users, but now I test it out and figured that it's not the case.)
Did you disable the user or archive the user?
definitely archived. because I don't see them in users.
as you can see in the 1st screenshot those 2 red lines are the trouble makers,
and in the 2nd screenshot it's not there (same ticket, same time)
I'm not sure what's going on…
while trying to replicate in demo.itflow.org I saw a different bug…
when assigning from outside the ticket, you can assign to users with role "Accountant".
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Im curious open your database in phpmyadmin goto the user table. Find the users you archived tell us what value is in the user_archived_at field
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smcs Items are not deleted when archived instead they are hidden from the UI but will reside in the DB.
When archive is clicked for an item the archive date will be set in the DB in which in return will not be displayed by the UI.
This is to prevent link breakage, like related tickets, audit logs, documents created etc
Excellent! and will do
25 days later
wrongecho locked the discussion .