Ticket Alerts-Teams Channel

brentc

Has anyone tied to send ticket alerts to a teams channel?

I can send the SMTP test to the teams channel it works with out any issues. But once a ticket is raised, in the Email Queue it tells me the email was sent. However it never shows up in the teams channel. Was just wondering if there are more logs somewhere I can look at to see if I can determine what's going on or if anyone else has tried this method of ticket alerts?

Thanks as always,

Brent

wrongecho

Have you confirmed the ticket alert email is actually sent when the ticket is raised, by setting it to a test mailbox / yourself?

Also worth checking the permissions on the teams channel, I think by default it doesn't allow external?

brentc

wrongecho Yes it does work by sending it to myself and to a distribution list. I did set the team channel to allow emails from external.

wrongecho

brentc

What does an exchange message trace show?

brentc

brentc Yep, Dang ole Microsoft it just now started working. lol

brentc

wrongecho Didn't think to run a mail trace. Thanks! let you know what I find out. Thanks again!

brentc

wrongecho Welp Message Trace show it delivered. So I'm guessing it's something funky going on with Microsoft Teams. Thanks for your help, it's much appreciated as always!

wrongecho

Happy to help. Always the way! 🙂