Sending emails from ticket responses

E-werd

I'm having some trouble with email sending.

When I setup SMTP, the test sends just fine. When I send a document, the email sends fine.

However, when I send a response to a ticket, it enters the queue and fails. The other two instances do not enter the queue, so I'm suspecting it's an issue there. I'm not seeing useful feedback, simply a fail.

johnny

anything in the php logs that could help us?

wrongecho

What address is your ticket send as configured to? Does this differ from the others?

E-werd

wrongecho Same address as test. Have tried others as well, no difference.

johnny

Any Update there @E-werd

E-werd

Apologies. Something is up with notifications here--I check daily, and this didn't show up until today.

I have this in syslog from cron:

Nov 22 11:21:01 ncproxy01 CRON[2477017]: (www-data) CMD (php /opt/itflow/cron_mail_queue.php ZFBPLmNnpnkbTvX1FncBkTO9eYwKDTz3)

Nov 22 11:21:01 ncproxy01 CRON[2477019]: (www-data) CMD (php /opt/itflow/cron_ticket_email_parser.php ZFBPLmNnpnkbTvX1FncBkTO9eYwKDTz3)

Nov 22 11:21:02 ncproxy01 CRON[2477015]: (CRON) info (No MTA installed, discarding output)

Nov 22 11:21:03 ncproxy01 CRON[2477016]: (CRON) info (No MTA installed, discarding output)

and then in ITFlow audit logs I have this:

Failed to send email to ew####@#########.edu regarding Re: [TCK-4] - Another test. Mailer Error: Invalid address: (From): ...

Valid email address censored. That log entry cuts short, so I don't know what it's trying to tell me. It doesn't seem to log to a file anywhere.

It may be relevant to note: I'm running on nginx and php8.1-fpm on Ubuntu. That said, the mail queue ultimately runs the same as the manual specifies.

johnny

@E-werd are you still having issues with this. We recently just switched to a new mail queue system

wrongecho

Invalid address: (From)

@E-werd - I still think this may be a problem with your "from" address, you never clarified what the from addresses are set to in Settings > Mail> Mail From Configuration.

E-werd

wrongecho

I've gotten this figured out. It was a misunderstanding of how the "Mail From Configuration" worked. I see now what was said above, but it just wasn't clicking for me at the time what you were asking. I assumed you meant the "SMTP Mail Settings" and I was confused.

Once I set the "From Email" under "Tickets" it worked.

My understanding of that section was that "System Default" would be used for everything unless otherwise set. This assumption was obviously incorrect.

This is good now, thank you.