Send an email to an agent when a ticket is assigned to him

qduchenne

Hi,

It would be nice if I could assign ticket to an agent (I can) and he would be informed by email.

wrongecho

itflow-org/itflow563

Notifications emails on initial assignment are actually already a feature, do you have them turned on in settings?

qduchenne

wrongecho I don't see those settings.

Where do I have to go ?

wrongecho

qduchenne

Of the top of my head I think, Admin settings > Ticket

qduchenne

wrongecho This has probably been removed.

I don't see it on my both instances nor in the demo

wrongecho

qduchenne

I think I was getting confused with the general notification address/client notifs, sorry.

Currently, I don't think it's actually configurable whether to send notifications - they are just sent. Do your agents have valid email addresses & is SMTP configured correctly/tested?

qduchenne

wrongecho Yes and yes 🙂

I will do some more test 😉

qduchenne

Hey,

forgot to reply but you can mark this as solved 🙂

wrongecho

qduchenne

Thanks for the update!

What was the issue in the end?