I am not sure but I believe this is a bug. When my IT Flow instance sends out an email, the from name is not showing and it just shows from as the email address. All of my quotes and invoices that I send out are ending up in the spam folder of my clients. Shouldnt the from name be what is displayed to the user and not the email address?
This is how I have it setup in IT Flow
This is how to look when it comes in to gmail.