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  • Help with cron_ticket_email_parser

Hi ITFlow support!

I'm giving this a test drive but got stuck here and hoping for some input.

Debian 12 VPS with all updates
Installed via script
Enabled email and sent test email successfully
Enabled cron and updated with new key
Rebooted server

It's not picking up emails so far and when I run the php manually there is no output and when I tried to log it the file was blank. I copy/pasted account details into the web portal and logged into the web email without issue to rule out the account details. Seems strange that it can send but not receive so I think the account is ok.

What should I try next?

    Rahzaah

    Rahzaah Enabled email and sent test email successfully

    So SMTP is good.

    Rahzaah It's not picking up emails so far

    It might be that just IMAP is messed up, did you try the "Test IMAP connection" ?

          Hey!

          I'd agree with @Bigbug, what does the IMAP Test button do?

          Also, who is your mail provider?

          The IMAP test is successful and apologies for not making that clearer! It sends and I can see the message in the sent queue. ITFLOW folder is also present. I did create a client that matches the address that I'm using to test with.

          I'm seeing a lot of errors in the apache2 error.log

          I was looking at the apache2 error.log and see some entries that may indicate an underlying issue with my install. I removed any site/IP from this paste.

          Uncaught mysqli_sql_exception: Access denied for user 'itflow'@'localhost' (using password: YES)

          PHP Warning: Undefined variable $largest_income_month

          PHP Warning: Undefined array key "tags"

          [Mon Jan 29 13:46:06.681642 2024] [php:error] [pid 691] [client ] script '/var/www/*site/sy.php' not found or unable to stat

          [Tue Jan 30 03:15:14.320636 2024] [php:error] [pid 1005] [client ] script '/var/www/*site/upl.php' not found or unable to stat

          [Tue Jan 30 03:15:16.141513 2024] [php:error] [pid 577] [client ] script '/var/www/*site/1.php' not found or unable to stat

          [Tue Jan 30 03:15:17.931299 2024] [php:error] [pid 12595] [client ] script '/var/www/*site/password.php' not found or unable to stat

          [Tue Jan 30 03:15:18.369456 2024] [php:error] [pid 12596] [client script '/var/www/*site/info.php' not found or unable to stat

          Maybe my install got sideways. is the install script supposed to be run as root or as a user, I ran it as root on a fresh debian 12 install that was updated/upgraded to current.

          The provider is mxroute and I use them for many other services without issue. DKIM/SPF test are all green via mxtoolbox.

          Thanks for the help!

            Rahzaah

            Uncaught mysqli_sql_exception: Access denied for user 'itflow'@'localhost' (

            That's the bit that probably has me twisted?