You have a ticket that is being worked over multiple days. Or a ticket entered after-the fact. Much like you can set the time per response, it would be nice to be able to set the response date when the work happened.
As it sits now, I just start my ticket replies
04/11/2024 (or the date the work was done)
- Lorem ipsum dolor sit amet, consectetur adipiscing elit.
- Etiam neque felis, fermentum non vestibulum quis, sagittis ac mauris.
But, they are all dated today.
Thinking through, tagging the tickets as I do makes the search functionality (Awesome by the way) more useful. But, if I am working remotely on the weekend doing updates, I might not enter the work done until the following Monday.
Just a thought.