Knowledge Base Section

RagingAdmin

Can we have a knowledge base section? It would be great to use this knowledge base to be available and inserted into tickets so that can be public available or be internal use only. Example of How-To's for common questions.

aftechro

Hey Raging,

You can use the Documents section for that, create as many How To documents, and just share it with the client directly

and then you get: https://demo.itflow.org/guest_view_item.php?id=29&key=Z7BojoTCut93Sx6Eac1elvO3vD6OEOKIgiKd0Ru3X3aXTFAa4mdPLKNKqkwc2EHLlB9w2AMr63NNkbPBXnVpXqx3mjVmKbaqbfqyXYjUVSKtbR9iJL9dmvNe65WG45inZRhDgA7dx3lLmmS9mc4roiSTmqCP

and this shows then under client portal too:

JosephWithCOR

A central knowledge base has been asked for here and eluded to here. IMHO The current solution is clunky at best.

lazerusrm

JosephWithCOR While the share a document thing is cool, A centralized knowledge base for internal use would have good value to us. Techs often ask the same question, or we have lots of "how do i do that again?" things that i would love to just dump into ITFlow into a knowledgebase.

wrongecho

lazerusrm

Techs often ask the same question, or we have lots of "how do i do that again?"

This is literally the purpose of the documents section. I took the knowledgebase feature request to be for something client facing (which documents does…ish, and not amazingly well).

JosephWithCOR

Not wanting to put words in other peoples mouths, but what I think the underlying request is would be to have a parent company knowledgebase on the same level as support - tickets / recurring / vendors / calendar / knowledgebase.

Now that the search everywhere box is searching documents across clients goes along ways towards alleviating the 'where did I write that document' to a simple search.

aftechro

Keep in mind that ItFlow is more than just a documentation, invoicing, and ticketing application. It seamlessly integrates the finest features of all these functions into one convenient platform. When it comes to the knowledge base, you have the option to establish your own company within ItFlow. This allows you to centralize all necessary documentation and related materials that technicians commonly require. This approach ensures optimal organization and accessibility.