smtp/imap gmail

falco1717

I configured my smtp and imap settings and upon testing smtp the email queues but never goes anywhere. The logs state that some files do not exist (see below)

For imap I created a brand new gmail account and enabled imap on it but it says that it can't authenticate. I created a free email for this as I don't want to add a paid email in my workspace for tickets right now.

Edit - I am also running this on docker.

[Thu May 30 11:18:48.920507 2024] [php:notice] [pid 33] [client 172.19.0.3:43886] PHP Notice: Unknown: Can not authenticate to IMAP server: [ALERT] Invalid credentials (Failure) (errflg=2) in Unknown on line 0, referer: https://it.yourdomain.com/settings_mail.php

172.19.0.3 - - [30/May/2024:11:18:48 -0700] "POST /post.php HTTP/1.1" 302 320 "https://it.yourdomain.com/settings_mail.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"

172.19.0.3 - - [30/May/2024:11:18:48 -0700] "GET /settings_mail.php HTTP/1.1" 200 5712 "https://it.yourdomain.com/settings_mail.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"

[Thu May 30 11:18:49.089184 2024] [core:info] [pid 33] [client 172.19.0.3:43886] AH00128: File does not exist: /var/www/html/js/header_timers.js, referer: https://it.yourdomain.com/settings_mail.php

172.19.0.3 - - [30/May/2024:11:18:49 -0700] "GET /js/header_timers.js HTTP/1.1" 404 445 "https://it.yourdomain.com/settings_mail.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"

172.19.0.3 - - [30/May/2024:11:22:17 -0700] "GET /admin_mail_queue.php HTTP/1.1" 200 5243 "https://it.yourdomain.com/settings_mail.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"

172.19.0.3 - - [30/May/2024:11:22:17 -0700] "GET /js/bulk_actions.js HTTP/1.1" 200 827 "https://it.yourdomain.com/admin_mail_queue.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"

172.19.0.3 - - [30/May/2024:11:22:17 -0700] "GET /js/header_timers.js HTTP/1.1" 404 445 "https://it.yourdomain.com/admin_mail_queue.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"

[Thu May 30 11:22:17.752917 2024] [core:info] [pid 80] [client 172.19.0.3:34406] AH00128: File does not exist: /var/www/html/js/header_timers.js, referer: https://it.yourdomain.com/admin_mail_queue.php

Bigbug

falco1717 Edit - I am also running this on docker.

isn't that the reason? @wrongecho

Bigbug

falco1717 it would be best if you reply with full setup details

ITFlow setup

SMTP/IMAP setup

are the tests in /settings_mail.php successful?

does the time queued in /admin_mail_queue.php match your timezone?

also this might be helpful https://forum.itflow.org/d/787-email-to-ticket/12

wrongecho

The relevant line seems to be regarding incorrect credentials

PHP Notice: Unknown: Can not authenticate to IMAP server: [ALERT] Invalid credentials (Failure)

falco1717

The credentials are correct, I created a app password for the gmail account.

wrongecho

Well, it seems to think the credentials are incorrect..

You also mention the SMTP message queues but never sends, do you have the cron script setup for cron_mail_queue.php?

https://docs.itflow.org/cron

wrongecho

Bigbug Possibly using Docker might why the cron script for SMTP might not be setup, as I don't think that contribution ever included any of the cron scripts by default.

falco1717

the queued email time shows 2024-05-30 20:09:15 but the actual current time is 14:11

How would I check and see if the settings_mail.php is successful?

johnny

Ah I see! Its deff a timezone issue

<ake sure you System Timezone is set for your Timezone and that the Company Timezone is set in Admin > Settings > Localizatio

falco1717

My time was set correctly so I am not sure what was going on. I went ahead and installed on bare metal Ubuntu and everything worked just fine so I exported the database and copied over the files and imported them into my docker container and everything is working just fine now.

wrongecho

Glad you got it working!

I love Docker as a concept from a delivery point of view, but it's so much more annoying to troubleshoot from a dev point of view.