Parsing stopped working randomly

jadamczyk22

Running for over a month flawlessly then one day emails stopped getting imported as tickets. I checked the inbox they're all set as unread, and from matching emails to clients in the database…none of them will go in as tickets. any ideas? Imap test works….

jadamczyk22

after some investigation i ran php cron manually

php cron_ticket_email_parser.php **cronkey**

Composer detected issues in your platform:

Your Composer dependencies require a PHP version ">= 8.2.0". You are running 8.1.2-1ubuntu2.18.

PHP Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.2.0". You are running 8.1.2-1ubuntu2.18. in /var/www/support.xxxx.ca/plugins/php-imap/vendor/composer/platform_check.php on line 24

jadamczyk22

Ok so I updated to PHP 8.2 with "sudo apt install php8.2" but now getting this error

PHP Fatal error: Uncaught Error: Call to undefined function mysqli_connect() in /var/www/support.simpos.ca/config.php:7

Stack trace:

#0 /var/www/support.simpos.ca/cron_ticket_email_parser.php(14): require_once()

#1 {main}

thrown in /var/www/support.simpos.ca/config.php on line 7

Seems like the PHP extensions did not enable and/or update, anybody have any ideas how to resolve this?

JosephWithCOR

After updating to php 8.2 I had to specifically install the php8.2-mysql package

jadamczyk22

JosephWithCOR ok installed php8.2-mysql now getting this error…it runs the cron but at the very bottom it shows this

Error: No inbox folder found.PHP Warning: Undefined variable $messages in /var/www/support.simpos.ca/cron_ticket_email_parser.php on line 355

PHP Fatal error: Uncaught Error: Call to a member function count() on null in /var/www/support.simpos.ca/cron_ticket_email_parser.php:355

Stack trace:

#0 {main}

thrown in /var/www/support.simpos.ca/cron_ticket_email_parser.php on line 355

jadamczyk22

Issue is resolved…

had to manually add the php8.2 addons after it was installed

so had to run sudo apt-get install php8.2-curl php8.2-imap php8.2-mysql php8.2-mailparse php8.2-intl php8.20-mbstring

JosephWithCOR

@jadamczyk22 Glad I was able to help. When I updated my system the other php dependencies had been automagically installed somehow.

johnny

@JosephWithCOR automagic really is the best!!