Cron Job Emails

smcs

My host notified me of space filling up on my hosting account, after further investigation I discovered that the Email Parser cron job was sending me a message every minute, but I cant figure out why its doing this or how to resolve it. Below is the email that is send every minute, can anyone help me figure out the issue by chance?

From: "(Cron Daemon)" [biztxts@cp27-ga.privatesystems.net](mailto:biztxts@cp27-ga.privatesystems.net)

To: biztxts@cp27-ga.privatesystems.net

Subject: Cron [biztxts@cp27-ga](mailto:biztxts@cp27-ga) /usr/local/bin/php -q /home/biztxts/itflow.x.com/cron_ticket_email_parser.php xxxxxxxx

MIME-Version: 1.0

Content-Type: text/plain; charset=UTF-8

Auto-Submitted: auto-generated

Precedence: bulk

X-Cron-Env: <XDG_SESSION_ID=18778736>

X-Cron-Env: <LANG=en_US.UTF-8>

X-Cron-Env: <SHELL=/bin/bash>

X-Cron-Env: <HOME=/home/biztxts>

X-Cron-Env: <PATH=/usr/bin:/bin>

X-Cron-Env: <LOGNAME=biztxts>

X-Cron-Env: <USER=biztxts>

Message-Id: [E1spShy-001vBC-0M@cp27-ga.privatesystems.net](mailto:E1spShy-001vBC-0M@cp27-ga.privatesystems.net)

Date: Sat, 14 Sep 2024 08:21:02 -0500

Error creating folder 'ITFlow': NO Client tried to access nonexistent namespace. (Mailbox name should probably be prefixed with: INBOX.) (0.001 + 0.000 secs).

Cannot subscribe to folder because it does not exist.

wrongecho

Does the mailbox ITFlow is monitoring have an "ITFlow" folder? It seems like it's struggling to create it.

smcs

@wrongecho I dont think so, I am looking now, so if it doesnt it just needs a folder named that?

smcs

There was not a folder of the monitored email account so I created it. What is that folder for?

wrongecho

ITFlow will move emails it processes to that folder. Seems like there's an issue in the function that checks / creates the folder for you.

Does it work now that you've manually created the folder?

wrongecho

Docs for reference

https://docs.itflow.org/ticket_email_parse

smcs

No its still putting them in the systems default New inbox, its not using the monitored email inbox at all, but if I create a new ticket it finds the email and creates the ticket so I am not really sure what is going on. I create an ITFlow folder in all of the places but still throwing that error every 1 minute and putting the error in that New folder.

wrongecho

smcs

I'm really confused. The system monitors the mailbox you specify as "IMAP Mail Settings (For Monitoring Ticket Inbox)" at /admin_settings_mail.php

What do you mean "I create an ITFlow folder in all of the places"?

smcs

To see if I could stop the error I create a folder called ITFlow as the error says error creating folder, but it made no difference. The email I have it monitoring in settings is called help@midmosecurity.com. I also get thousands of notifications in IT Flow instance under the bell icon in the top bar and they say the below.

2024-09-30 00:59:02--CronStartedCron StartedUnknown OS
Unknown Browser2024-09-30 00:58:02--CronEndedCron executed successfullyUnknown OS
Unknown Browser2024-09-30 00:58:01--CronStartedCron StartedUnknown OS
Unknown Browser2024-09-30 00:57:02--CronEndedCron executed successfullyUnknown OS
Unknown Browser2024-09-30 00:57:01--CronStartedCron StartedUnknown OS
Unknown Browser2024-09-30 00:56:01--CronEndedCron executed successfullyUnknown OS
Unknown Browser2024-09-30 00:56:01--CronStartedCron StartedUnknown OS
Unknown Browser2024-09-30 00:55:02--CronEndedCron executed successfullyUnknown OS
Unknown Browser2024-09-30 00:55:02--CronStartedCron StartedUnknown OS
Unknown Browser

wrongecho

What is your Cron setup? Please share an image if possible.

It sounds as though you have Cron.php running every minute (should be daily), rather than the Cron mail parser?

smcs

wrongecho

smcs

The bottom one for Cron.php is wrong which explains the excessive notifications you're getting. The first character of that should be a 0, and then ideally at 2am instead of midnight.

https://docs.itflow.org/cron

What errors are you getting from the mail parser now? You'll probably have to temporarily take off the bit at the end to see them.

smcs

Just made the change I put 0 and 2am. Thank you for helping with that, I literally had 1000's of email notifications. I will remove the silence at the end and see what happens. I really appreciate you looking at this and finding my mistake.

smcs

Its been 5 minutes and no new emails thank the lord! tyty that seemed to have fixed the issue.

wrongecho

smcs

You're welcome.

Do new emails in the mailbox get processed into tickets?

smcs

I havent checked that yet, but plan on it today. I will report back and let you know.