Hey @MMRHC, we’ve just made a significant update to the cron ticket email parser script.
We’re now using the email's actual UID instead of sequence numbers generated based on its position in the mailbox, as that number can change when new messages arrive during the check.
This update should resolve the race condition that occasionally causes multiple tickets to be created from a single email, particularly in busy mailboxes.
We also added some debug code that logs each time the parser runs, detailing how long it operated, how many emails were processed into tickets, and how many emails are unprocessed (Not turned converted into a ticket) in the audit log.
