I had stepped away from my pc and when I came back I needed to create a ticket. I click create. added all the details, and clicked save it then redirected me to the login page losing all my entered information. I had thought of a couple of way to resolve this but don't know which would be the best.
When the create ticket box is brought up check for a valid session.
Redirect to the login page when you are auto logged out.
save the information and submit it once you logged back in.
If there isn't a good way to fix this I suppose I will learn to live with it.