Is there a way that you guys control ticket flow?

I use custom ticket statuses to keep on track, but i can't seem to find a way to have ITFlow enforce this:

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Flow: Initial Contact → Assessment/Diag → Pitch/Approval → Prep/Order → Do → Report/Deliver → Bill/Pay → Report/Resolve

New → Open → On Hold
│ └─> Diagnostics → Planning
│ └─> Estimate In Progress → Awaiting Approval
│ └─> Pending Parts Order → Waiting for Parts → Scheduled
│ └─> Awaiting Work → In Progress → (Pending Installation / Pending Deployment)
│ └─> Waiting on Customer ↔ Customer Reply
│ └─> Awaiting Invoice → Awaiting Payment
│ └─> Pending Pickup → Report → In Review → Resolved → Closed
Special: Lab / Automation / ATTENTION NEEDED (override & escalate)
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Rules:

Progress must be logical (don’t skip phases). Adjust if a ticket jumps stages.
Resolved auto-closes after 336 hours (14 days) → set reminders.
Use ATTENTION NEEDED to trigger immediate escalation when required.

Status Reference

Initial

New: Just created, awaiting triage.
Open: Acknowledged and active.
On Hold: Paused (no SLA).

Assessment

Diagnostics: Actively diagnosing.
Planning: Root cause found; solution approach drafted.

Approval & Finance

Estimate In Progress: Building quote.
Awaiting Approval: Client review/approval pending.

Work Preparation

Pending Parts Order: Quote approved; deposit > $50 required before ordering. Log order as Expense and link in ticket (internal comment with supplier, order #, tracking).
Waiting for Parts: Ordered; track ETA; confirm Expense entry.
Scheduled: Date/time set; tech assigned; device location known; ITFlow + Google Calendar entries created & shared.

Active Work

Awaiting Work: Ready to start.
In Progress: Work underway (approved quote required).
Pending Installation / Pending Deployment: Ready for that phase.

Customer Response

Waiting on Customer: Need input; follow 3-week abandonment protocol if silence continues.
Customer Reply: Client responded → staff action needed.

Financial

Awaiting Invoice: Preparing invoice (approved quote required).
Awaiting Payment: Payment due to proceed.

Completion

Pending Pickup: Device ready; notify; track pickup.
Report: Write findings & outcome summary.
In Review: Peer QA.
Resolved: Completed; auto-close in 14 days.
Closed: Final; cannot reopen.

Special

Lab / Automation / ATTENTION NEEDED: Specialized handling / escalate now.