calendar issue / itflow doesn't check IMAP for ticket replies.

Bigbug

someDude

read thru this thread https://forum.itflow.org/d/1025-emailparser-fails-using-a-gsuite-account

someDude

Bigbug so it's Gmail specific?

johnny

@Bigbug and @someDude

It should automatically create the ITFlow folder if it doesn't exist.

This folder is where it puts the parsed processed email that get turned into tickets.

If its not created then there is something wrong with the config

Here is a great video on setting up Ticket to Email Parsing using GMail that was created by one of our sponsors:

https://www.youtube.com/watch?v=DEn0Hy-vKJo

also check

https://www.youtube.com/watch?v=tMRurZrh6QQ

abudabou

Hi again, I made a new installation for a friend on my server and now I can see calendar when I hit calendar button in the fresh installation.
In my own installation that is like 2 years old but updated from within the itflow, when I click on calendar, it is empty.
Do I need to change something in order to make that appear in my installation too?

Thanks!

wrongecho

abudabou

I would compare your Settings > Debug output against the demo. We didn't have a proper database updater 2 years ago, so you're likely missing fields that need to be added manually.

abudabou

wrongecho the updater has database updates often, I am running the latest as the new install. Perhaps my installation was after this feature was added, I haven't marked any calendar with the installation to be exact.

Current Database Version:
1.5.3

Current App Version:
ea494a8b5c46f43558290b31704a05bd1667e38b

Branch:
master

You are up to date!
Everything is going to be alright

wrongecho

abudabou

If you scroll down it gives detailed database stats on columns etc.

abudabou Please raise it as a separate feature request with the appropriate tag, it'll be buried here. I know what you mean though, it's a nice concept for when we have categories and a real public KB solution.

abudabou

I would like to make another suggestion, maybe needs a new topic for that?
Would it be possible to add on new ticket creation a few steps that the user has to take before opening ticket?
I will give an example: Someone complains about the system not running well and some windows programs say something about missing files or corrupted files.
This person tries to open up a ticket to me but I would like to this person to have a few tasks on his own and if this doesn't fixes the issue, to tick "yes, I have done those actions and the problem persists".
Run in CMD with admin rights "sfc /scannow" twice if it said it found corruption and it has fixed and then reboot the pc.

I know, silly stuff but this would help users do some easy troubleshooting themselves and save time. If the troubleshooting advices don't have an effect, then to proceed with the ticket creation

abudabou

wrongecho
https://itflow.domain.url//admin_update.php doesn't show any db stats on columns, just the text I have pasted above.

I will make a new topic in a while, thanks!

wrongecho

abudabou

Settings > Debug

abudabou

wrongecho

Database Structure Check

Database stats

Number of tables: 96
Total number of fields: 937
Total number of rows: 17736
Current Database Version: 1.5.3

wrongecho

abudabou

That looks OK. I'd suggest you check error logs.

abudabou

I see with the recent updates that calendar has appeared in my installation as well! Thanks for that!
But calendar hasn't appeared yet in 1 of my clients, and this client is the most annoying that I would like it to be shown.
Is there any procedure I can do to fix this one client to also have calendar?

Thanks!

Current Database Version:
1.6.4

Current App Version:
d35880e6586d7196662d91c4edfb555d7204991c

Branch:
master

Database Structure Check

Database stats

Number of tables: 98
Total number of fields: 952
Total number of rows: 17770
Current Database Version: 1.6.4

wrongecho

I'm not aware of any changes to the calendar. Logs?

abudabou

wrongecho which logs shall I paste here?

wrongecho

Any PHP error logs you see when opening the calendar.

https://docs.itflow.org/gathering_logs#error_logs

abudabou

tail -F /var/log/apache2/error.log

[Sat Nov 02 00:00:01.854682 2024] [core:notice] [pid 866562] AH00094: Command line: '/usr/sbin/apache2'

[Sat Nov 02 07:41:15.023459 2024] [php:error] [pid 677251] [client 10.0.50.5:46226] script '/var/www/itflow/phpinfo.php' not found or unable to stat

[Sat Nov 02 07:41:15.453048 2024] [php:error] [pid 677250] [client 10.0.50.5:46258] script '/var/www/itflow/php_info.php' not found or unable to stat

[Sat Nov 02 07:41:15.556472 2024] [php:error] [pid 677251] [client 10.0.50.5:46266] script '/var/www/itflow/info.php' not found or unable to stat

From itflow-org/itflow

d35880e6..eb70aba4 master -> origin/master

* [new branch] db-prune -> origin/db-prune

* [new branch] secure-message -> origin/secure-message

* [new branch] ticket-status-no-reply -> origin/ticket-status-no-reply

[Sat Nov 02 12:37:10.882512 2024] [php:warn] [pid 677248] [client 10.0.50.5:47988] PHP Warning: Undefined variable $comments in /var/www/itflow./post/admin_update.php on line 206, referer: https://itflow//admin_update.php

wrongecho

Okay. So whilst you're tailing the log, ignore everything until you open the calendar that doesn't work.

abudabou

I did, nothing new was added here.
It works for every other client but 1

wrongecho

Can you share a screenshot?