Multiple Assignees for Tickets

wrightwaytech

I built out the ability to assign multiple people to tickets if theres interest and someone can walk me through doing a pull request. I thought it would be super useful for having multiple techs on a ticket or what we are using it for which is recurring reminder tickets.

wrongecho

Hey,

Personally I'd prefer the ability to assign agents to individual tasks over having multiple agents on a ticket, but I'm interested in the feedback. I have just never worked anywhere that was properly managed that required this.

wrightwaytech

wrongecho I will take a look at building that out I can see usefulness in both situations and also where there could be some potential downfalls in certain situations.

wrightwaytech

wrightwaytech So what I felt was most useful was adding options for both scenarios. Tickets and recurring tickets can have multiple assignees if needed and so can tasks. Id assume a lot of people would just use watcher to be included in something as it progresses and thats fine too. TBH Im just having fun building out a lot of features we will use that I haven't been able to find in anything else. Also added Inventory Barcodes to Assets and an Inventory by Client Report.

ontariokicker44

wrightwaytech I love that! Would be also nice to add the mechanism to schedule task

wrongecho

@wrightwaytech Looks pretty good to me. Please do feel free to raise PRs (one per feature) and we can take a look. https://docs.itflow.org/contribute